Privacy.
Short version: this site does not use cookies, analytics or tracking, and the page loads nothing from other sites. Only if you write to Rob, Luc's AI assistant, or send Luc a message does your browser connect to rob.anycase.com, our own service on Swiss servers.
Who is responsible
anycase GmbH, Basel, Switzerland. Contact person: Luc Haldimann. For any privacy question, contact him via LinkedIn.
When you visit this site
Like every web server, our hosting provider automatically records technical data when the page is requested: IP address, date and time, the page requested, browser and operating system, and the referring page. We use this data only to deliver the site and keep it secure, never to identify or profile you, and delete it as soon as it is no longer needed for these purposes.
No cookies, no tracking
We set no cookies and use no analytics, advertising or social media plug-ins. Fonts and images are served from this site itself. Rob, the chat, sets no cookies either.
Your display setting
If you choose Day, Night or Auto, that choice is saved in your browser's local storage so the page remembers it. It stays on your device, is never sent to us, and you can delete it at any time by clearing your browser's site data.
Contact via LinkedIn
Links to LinkedIn take you to a service run by LinkedIn Ireland Unlimited Company, where LinkedIn's own privacy policy applies. If you message Luc there, he uses your message and profile details only to reply and follow up on your request, and does not pass them on.
Rob, Luc's AI assistant
What Rob is. Rob is an AI assistant, a computer program and not a person. It answers questions about anycase and Luc and can take a message for Luc. Rob starts only when you send a first message or start a message to Luc. It can be wrong, nothing it says is an offer, and it makes no decisions about you. Please don't share anything confidential, or personal data that your question or message does not need.
What we process, why, and for how long.
- Your chat. Your messages and Rob's replies are used to answer you and to draft your message to Luc. Rob's service passes them to the AI model of our hosting provider. We also store the chat on Swiss servers, with the time of each message, the language, how the chat ended, whether it led to a message and whether Luc has read it, but without your IP address. Luc reads chats, also while they happen, to understand what visitors ask, to deal with your message if you send one, and to improve Rob. When a chat starts, and when you ask Rob for a live chat with Luc, his devices get a notice without any of your chat. Luc may join a chat and write in it himself, and Rob says so when he does. While Luc follows a chat, he sees that you are typing, but not what, until you send it. His lines are stored with the chat. A chat is deleted 30 days after it started, or earlier if you ask. Backup copies are kept up to 7 days longer.
- Your message to Luc. If you click "Send to Luc", we store what you entered on the card: your name, an email address, a phone number or both, your organisation if given, and your message, which Rob drafts and you can change. We add the kind of request as Rob sorts it, the language, the date and time, and whether Luc has dealt with it. Luc uses the message only to deal with your request. It is stored on Swiss servers without your IP address and deleted 12 months after you sent it, or earlier if you ask. The chat that led to it is linked to it but kept only for its own 30 days. Backup copies are kept up to 7 days longer. Sending a message is voluntary, but without a way to reach you, Luc cannot reply.
- Your IP address, to limit requests and prevent abuse. Rob's service turns it into a pseudonym with a key that changes daily and keeps only that pseudonym, in memory, for at most 24 hours after your last request. It is never written to our logs or stored with your message.
- Technical records, for operation, security, cost control and quality checks, for example the time, the status, which AI model answered, the number of tokens, the cost and error codes. They contain no message text, no names or contact details and no IP address. They are kept for 30 days, and backup copies up to 7 days longer.
Who receives data.
- Infomaniak Network SA, Geneva, Switzerland, hosts this website, rob.anycase.com and the AI model, and stores chats and messages to Luc, on our behalf. Infomaniak states that it hosts data and processes AI requests in Switzerland. Under its terms, the content of AI requests is held only while it is processed and is not used to train models. Its servers may record your IP address in access logs for operation and security, and it states that it keeps these logs for at least 7 days. We do not use them to identify you.
- Apple's push notification service (USA) delivers a notification to Luc's iPhone when a message arrives or a chat has ended. It contains none of your details, only "Rob" and a line such as "New message" or "2 new chats", and it is encrypted so that Apple cannot read it. Apple sees only that a notification was sent, and when.
- Nobody else. The companies that publish the AI models receive nothing from us.
Cookies and browser storage. Rob sets no cookies and stores nothing in your browser. In your browser, what you type stays in the page's memory only.
Legal basis. Where the EU GDPR applies, we answer you in the chat, store chats, protect the service against abuse and keep technical records, based on our legitimate interest in answering enquiries, improving our service and running a safe service (Art. 6(1)(f) GDPR). We use your message to Luc to take the steps you ask for before a possible contract (Art. 6(1)(b) GDPR) or, if your request is not about working together, based on our legitimate interest in answering it (Art. 6(1)(f) GDPR).
Your rights. You can ask to see, correct or delete the message you sent to Luc or a chat you had with Rob. Contact Luc via LinkedIn or send a new message through Rob. To help us find a chat, tell us roughly when it took place and what it was about.
Right to object. Where the EU GDPR applies, you can object at any time, on grounds relating to your particular situation, to processing based on our legitimate interest (Art. 6(1)(f) GDPR). To object, contact Luc via LinkedIn or send a message through Rob.
Your rights
Under the Swiss Federal Act on Data Protection (FADP) and, where it applies, the EU GDPR, you can:
- ask what data we hold about you
- have it corrected or deleted
- object to or restrict its processing
- receive it in a portable format
You can also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, in the EU/EEA, with your local data protection authority.
Changes
We update this notice before a new feature goes live. Latest change: Luc can follow chats with Rob as they happen and join them, November 2026.
Last updated · October 2026
